Warranty Programs
The livelihood and success of your company relies on the productivity of its employees. To help your business achieve its goals, Wyse offers a wide selection of Winterm™ thin clients, while providing comprehensive service and support. Wyse also offers the following warranty options to further lower the total cost of ownership of our Winterm thin clients.
GoldChoice
GoldChoice is our premium Advance Replacement Service (ARS) extension. GoldChoice is designed to provide you with the parts you need to minimize equipment downtime, without requiring major investments in inventory, asset management infrastructure, and other costly resources. Our GoldChoice option provides you with 5 full years of ARS coverage. The GoldChoice option includes:
- Provides 5 full years of next day replacement service
- Must be purchased at the time of purchase of your units
- Online RMA process
Contact your preferred reseller to obtain pricing and to place an order. Click here to find an authorised Wyse partner
SilverChoice
SilverChoice option is our enhanced warranty program. The SilverChoice option upgrades the standard warranty to basic ARS coverage. The SilverChoice option includes the following:
- Provides 3 years of next day replacement service
- Renewable in 1 or 2 year increments
- May be purchased at time of purchase of your units or within 90 days of warranty registration
- Purchase requires that product has been previously registered
- Online RMA process
Contact your preferred reseller to obtain pricing and to place an order. Click here to find an authorised Wyse partner
BronzeChoice
BronzeChoice option extends the standard warranty from 3 years to 4 or 5 years. Our BronzeChoice option includes the following:
- Extends the standard warranty coverage up to 4 or 5 years
- Available in 1 or 2 year increments
- May be purchased at the time of product order or 90 days prior to the expiration of the original warranty
- Purchase requires that product has been previously registered
- Online RMA process
Contact your preferred reseller to obtain pricing and to place an order. Click here to find an authorised Wyse partner
Contract Terms and Conditions
Click here to read a complete copy of the Terms and Conditions.
GoldChoice
The GoldChoice - Advance Replacement Service program is only available with new product purchases. You must order this program on the same purchase order used to purchase your Wyse Winterm terminals. With this purchase, you or your reseller will receive an email with a contract key that must be activated in order to complete the contract process. After activation, you will receive an email detailing the serial numbers of the units covered, as well as the instructions for obtaining service.
How does this program work?
Wyse’s GoldChoice program assures that a like new Winterm™ thin client is delivered to your door by the following business day (second business day in some geographical locations). The design of this time saving service eliminates the inconvenience of finding a box for shipping the defective unit in and waiting for that unit to be repaired.
Obtaining Service
Upon purchase you will have recieved an email with an activation key, once it's activated you will have recieved a second email with instructions on what to do in the event of a failure. If you have any questions or problems regarding this process, call 1300 88 WYSE or email info@wyse.com.au
Wyse has made the return of the defective unit easy by including pre-paid shipping instructions with each replacement unit. The program requires that you return the defective unit to Wyse within 10 business days or you will receive an invoice for the full list price of the unit. Once received, the defective unit becomes the property of Wyse. Upon receipt of the defective unit, the replacement unit warranty will assume the remaining warranty period of the original unit.
This time saving service eliminates the inconvenience of shipping the defective unit in and waiting for that unit to be repaired.
SilverChoice
The SilverChoice - Advance Replacement Service program is available with new product purchases or within 90 days of purchase of new products. With the purchase of the program you will receive an activation key. Your products must be registered with Wyse in order to activate this key. This key must be registered with Wyse to activate your contract. Renewals must be purchased within 90 days of the original program purchase expiration.
How does this program work?
Wyse’s SilverChoice program like the GoldChoice program assures that a like new Winterm™ thin client or general purpose terminal is delivered to your door by the following business day (second business day in some in some geographical locations). The design of this time saving service eliminates the inconvenience of finding a box for shipping the defective unit in and waiting for that unit to be repaired.
Obtaining Service
Upon purchase you will have recieved an email with an activation key, once it's activated you will have recieved a second email with instructions on what to do in the event of a failure. If you have any questions or problems regarding this process, call 1300 88 WYSE or email info@wyse.com.au
Wyse has made the return of the defective unit easy by including pre-paid shipping instructions with each replacement unit. The program requires that you return the defective unit to Wyse within 10 business days or you will receive an invoice for the full list price of the unit. Once received, the defective unit becomes the property of Wyse. Upon receipt of the defective unit, the replacement unit warranty will assume the remaining warranty period of the original unit.
This time saving service eliminates the inconvenience of shipping the defective unit in and waiting for that unit to be repaired.
BronzeChoice
The BronzeChoice extended service plan offers you peace of mind for up to 5 years of thin client or GPT ownership. The plan takes effect at the end of the standard 3-year warranty period and covers all parts and labor that are available under the original warranty. When you consider that the average cost of just one repair can be $150 or more, a substantially higher cost than our average warranty extension plan, you can be assured that you're making a sound investment. With the BronzeChoice extension, you won't need to waste valuable time or money finding a service provider or waiting for non-operative thin clients or terminals to be repaired, which can have dramatic effects on productivity. Overall, these benefits help you avoid unnecessary hassle and expenses and keep your business operating at maximum efficiency.
Obtaining Service
You should follow the same process as the standard warranty, which is to fill in the RMA form online and follow the instructions in the return email:
Online RMA Form
